Our Terms & Conditions

Standard Delivery by First Class Royal Mail 

1. Orders placed between Monday and Friday before 12.00pm will be despatched the following day.
2. Orders placed on Saturday will be despatched on the following Monday (unless the date coincides with a Bank Holiday).
3. Orders placed on a Bank Holiday will be despatched on the second working day thereafter.
4. Orders for multiple cards twenty and above will be despatched within three working days.

Packaging and Delivery

All products are suitably packaged and despatched via Royal Mail's first class post, for delivery in accordance with their customer charter, however we would suggest you allow sufficient time to guarantee delivery.

Recorded Delivery:

This service is available at extra cost for deliveries within the United Kingdom based on Royal Mail's recorded delivery rates current at time of order.

International Delivery:

Orders received between Monday and Thursday are normally despatched within 48 hours, orders received between Friday and Sunday will be despatched on the following Tuesday/Wednesday.

All orders will be suitably packaged for despatch by Airmail or Parcel Force, but please allow plenty of time as delivery can take 1 & 4 weeks depending on destination.

Please Note: due to the wide variation in post/delivery rates worldwide, the extra cost for international delivery/postage will be determined at time of order and confirmed by email. 

Refunds and Replacements

Delivered With Love prides its self on the quality of our products and also endeavours to describe each individual product type as accurately as possible so as to avoid any disappointment.

If you receive any product which is found to be faulty, it must be returned to us within seven days for a refund or replacement providing that requests for either a refund or replacement are confirmed by email to ‘cards@deliveredwithlove.co.uk’ stating your order number and name and address together with your reason for the requesting a refund or replacement.

Replacement Products

Requests for a replacement card will be processed and despatched immediately on receipt of the customers email request.

Refunds

On receipt of any product found to be faulty, we will normally process your refund to your credit/debit card or PayPal account with in 5 five days from date of receipt.

Important

Please understand the product in question remains your responsibility until received by us. Therefore, we suggest you send the product back to us by Royal Mails ‘Recorded Delivery Service’, but please note, we will not accept responsibility for returns lost in the in the post.

Personalised Products

Unfortunately, we regret that any product which has been personalised by the customer or scripted to their individual specification, will not be refundable unless it is proven to be faulty, since any such product would not be resalable.

Layout of Personalised or Bespoke Verses:

We will always endeavour to arrange the requested front of card greeting and inner verse(s) whilst taking account of the grammatical content requested in order create the best visual image which might involve the use of various font sizes and colour.

Card Embellishments:

All cards are handmade and incorporate various types of embellishments purchased from different suppliers some of whom from time to time make changes to their offerings and as a consequence we must always reserve the right to make minor changes to our designs as deemed necessary.      

Removable Embellishments

Where an embellishment or item of fashion jewellery which has been incorporated into a card or product design, is subsequently removed from the item in question to be worn as an adornment or used as decoration in any form whatsoever.  Delivered With Love Limited will not accept responsibility for any possible damage that may be caused to garments or similar items, regardless as to how such damage may have been caused. Please note, this cautionary advice does not affect your statutory rights.

Privacy & Security

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collate information about you for two reasons, firstly to process your order and secondly to ensure we provide you with the best quality of service possible. The type of information we will require includes:

• Your name
• Address
• Phone number
• Email address
• Delivery name and address

Any personal information which we hold will be held securely in accordance with our internal security policy and the law. We also confirm we will not rent or sell your name, address, e-mail details or any such personal information to any third party other than providing your delivery address details to the Royal Mail or our reputable courier company for the sole purpose of delivering your goods.

We always endeavour to ensure all personal details held on file are accurate consequently, if you have any concerns that the information we hold maybe out of date or is inaccurate, you can email us to request a copy of your personal data and if you find any inaccuracies we will either amend our records promptly as instructed or if requested delete your record completely.

Ordering

To make ordering process quick and easy our procedure is as follows:

1. Starting from the home page.
2. Using your cursor select a particular category from the navigation menu on the left-hand side of the screen.
3. Having chosen a category and selected card or product of interest, click the view tag to bring up a more detailed description and for greater clarity simply use the cursor to point and click on any of images to enlarge the picture. 
4. Add an item to your basket click the "Add to Shopping Basket" button.
5. To see or check the items held in "Shopping Basket" simply use your cursor to click on the Shopping Basket.
6. If you wish to increase or decrease the number of items simply change the value in the box using the + or - buttons and click 'Recalculate'.
7. To buy more items, click the "Continue Shopping" button and repeat the viewing process.
8. When you are ready to complete your purchase bring up your shopping bag and click on the checkout button.

Please ensure that you provide us with the correct postal address.

If you have problems with ordering your product, you can email cards@delveredwithlove.co.uk or call us on 01388 420696, we are always here to help.